'We have over £3m pounds worth of DD debtors in the business
that should not be there. We think they are stuck inside the
systems but we don't know why. We need to resolve these issues
and stop these situations from happening again. Please can you
help?'
The solution: We spent 6 months working through this challenge with the customer, analysing each problem and identifying potential solutions. We created reusable tools that allowed portions of the debt to be either successfully collected, chased, reversed or written off. We also found and resolved all of the reasons for the original problems, and helped them put a process in place to stop any future issues, including an automatic chase and cancellation process. The DD debt returned to normal and their Financial Services Director was "absolutely delighted and relieved" by the results!

For more details of our service in this area read Direct Debit Processing Solutions.
Here are some examples of recently completed Eximium Challenges:
• Purchase Order Efficiency - The Challenge: 'My electronic invoicing and PO process just doesn't deliver the efficiency improvements I was expecting....' more
• Systems Improvements - The Challenge: 'We are growing and our systems just aren't growing with us. We've struggled to get it working the way we want...' more
• Data Migration Strategy - The Challenge: 'We want to move one of our systems.....we need help to get the data out and translated into our new system....' more
• Business Growth Strategy - The Challenge: 'We need to grow but our processes are holding us back. I can get more customers and more providers but....' more
• Net Margin Calculation - The Challenge: 'We have a process to calculate net margin that takes one of our finance analysts 19 days out of every month. We've tried 3 times over the...' more
• Direct Debit Debt Solution - The Challenge: 'We have over £3m worth of DD debtors in the business that shouldn't be there. We think they're stuck ....' more

