Well, it was a slightly scary time around the office, and beads of sweat could be seen forming on various foreheads, but the results are now in…

We have successfully passed our first annual audit from BSI for our accreditation to the ISO 9001:2008 quality standard with flying colours!

This means that, for another year, we will be able to display the much sought after BSI kitemark.  The great thing was that the auditors were genuinely impressed with how our quality processes work, and the way in which we have truly adopted the ISO 9001 framework to run our business.

The feedback we have had from customers was looked at carefully as part of our audit, and really proved the value of the system we have in place.  It isn’t about getting everything right first time – it’s about being able to identify and analyse if things do go wrong, and learning from those mistakes, so they don’t happen again.

It’s always nerve-wracking in the run up to an external audit and this one was no exception.  However, it quickly became clear that we were hitting the mark and my nerves started to subside.  In the end, the audit went extremely well and the report even comments on how we’re using our quality management system to improve the business, which is what it’s all about at the end of the day!

We see great value from using the ISO 9001 approach for all our processes – it is a major feature of our scope for the standard that we are accredited for everything that we do, not just a few of our processes.

Our customers are happy, BSI were impressed, and we are delighted.  We can’t wait until the next one, next year!

To learn more about how we use ISO 9001 to make our customers happy, just drop me a line from our Meet the Team page by clicking this link: Eximium Meet the Team Page

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