Terminal 5 ‘Lessons Learned’ Still Useful
I was pleased to be invited to speak earlier this month, at an NHS leadership development event,
about the lessons business leaders can learn from Terminal 5. I did a 1-hour talk for them, based on 2 of the articles I’ve previously had published about the problems at Terminal 5 and the lessons that any business owner or manager can learn from them.
There were 24 senior leaders from the NHS in attendance, and I must admit I was quite intimated by the nature of their roles, the size of the annual budgets they each deal with (circa £500m!), and the real ‘life and death’ environment they work in. Even so, my talk generated much useful debate and it was obvious from their comments that there were useful learning points for all.
Earlier in the year, I spoke to 60 SME business owners and managers for 20 minutes on this same subject at a networking event in Hatfield, and the response was equally positive.
This continues to prove that anyone in business can learn useful lessons from the problems that BA had. Also, it’s great to see that it’s still as fresh and relevant as a subject as ever. My view is always that it’s important to learn from your own mistakes but even better to learn from someone else’s!
The type of problems that occurred at Terminal 5 are happening all the time where business change is concerned, particularly if technology is involved. This was just a very high profile incident. Any business change project will benefit from careful management and clear communication, and I guess that’s probably the key message that we can all learn from disasters like those at Terminal 5.
You can see one of the articles I had published about this on smeweb.com using the following link:
http://www.smeweb.com/management/features/lessons-learned-from-heathrow-terminal-5.html
Equally, if you’d be interested in me speaking at your event about this subject, or anything else relating to business IT, please just drop me a line from our meet the team page here:
http://www.eximium.net/meettheteam.asp
This entry was posted on Tuesday, November 25th, 2008 at 9:16 am and is filed under Business Advice, Eximium News, IT Advice, News . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
November 25th, 2008 at 2:20 pm
See additional article here