CIOs must ‘reassess role of IT function’
IT directors and CIOs need to reassess the role of the IT department as tech-savvy end-user departments buy their own systems and make use of web collaboration tools.
The respected analyst group Gartner said at its Symposium conference last week in Orlando that since users can now buy what they need via the web, businesses must re-evaluate the IT function.
Gartner said that the IT department should define what it is really good at, and for other activities play the role of advisor and facilitator. Derrick Cameron from Eximium comments that “It used to be the case that the IT team would assume all responsibility for such matters within the organization. Now they should no longer assume responsibility for supporting and managing all IT systems that workers use. Instead, users must take personal responsibility for experimenting with new software and communities”.
Whilst this would have seemed unthinkable a few years ago, because of the pace of change it has now become inevitable “Technologies such as Web 2.0 and software as a service will give business units and selected users more independence to set their own IT direction” added Cameron.
This entry was posted on Monday, October 29th, 2007 at 1:37 pm and is filed under Business Advice, IT Support, News . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
